If there’s one thing HR professionals agree on today, it is that the business wants more — not less — from HR. But when business and HR leaders sit down to work together, they often find themselves focused less on what needs to be done and more on how. That’s a waste of time, because we already know what business leaders are looking for: better, faster and cheaper services that are more strategically aligned with business objectives.
The challenge of meeting these expectations has stymied even the best HR organizations. Especially when coordination is required across multiple business units and geographies. In those areas, integration is often handled on an ad hoc basis through an informal network of “go-to” HR people – with success hinging on relationships and special effort rather than reliable processes, lines of authority and structure. As a result, there’s often a gap between the expectations of business leaders and what HR is set up to deliver.
To improve performance, we propose a simple step in the evolution of HR organizations: a division of responsibility between HR executives charged with making broad, strategic choices and those focused more on operational execution. This requires creating a new, senior HR role — the HR Chief Operating Officer. It’s a key step in clearing the way for CHROs to focus onwhat needs to get done, with support from an HR COO who has responsibility for how it gets done.
Final thought. The HR Chief Operating Officer is not a role that someone can be phased into over time. Nor can it be piloted. It requires a depth of conviction from CHROs who know they are not yet delivering the services that the business needs.
Find the article here: http://www.deloitte.com/view/en_US/us/Insights/Browse-by-Content-Type/deloitte-debates/HR-and-Talent/index.htm
